Operations Director – Digital Operations

About the role

Iron Mountain is looking for a senior leader to head its Digital Operations across the assigned geography. The Operations Director will own the strategic direction, service delivery and financial performance of the Digital Solutions portfolio, ensuring high‑quality, on‑time outcomes for customers while fostering an inclusive, high‑performing team.

Key responsibilities

• Lead all aspects of Digital Solutions operations, meeting customer KPIs for quality and timeliness and applying Iron Mountain best practices.
• Partner with Finance and executive leadership to manage regional P&L, develop long‑term real‑estate and growth strategies and provide accurate financial forecasts.
• Design and optimise organisational structure and labour capacity, driving succession planning, mentorship and continuous development of Operations Managers and Supervisors.
• Serve as the primary subject‑matter expert for Digital Solutions within the geography, interfacing with technical teams and customers.

Required profile

• Proven experience leading large‑scale Business Process Outsourcing operations such as mailroom, scanning or data capture, with full P&L responsibility.
• Strong knowledge of document‑management platforms, especially Kofax Capture and Kofax Transformation Modules.
• Demonstrated ability to build long‑term business plans, manage high‑impact programmes and influence outcomes in a globally matrixed environment.
• Bachelor’s degree required.

Required skills

• Kofax Capture
• Kofax Transformation Modules
• Document management platforms