Operations Manager

About the role

The Operations Manager will lead daily merchandising and field operations for BAM Labs in Kuwait City. This full‑time, on‑site position ensures consistent execution across retail locations, bridges communication between headquarters, management, and field teams, and drives data‑driven improvements.

Key responsibilities

• Oversee daily merchandising activities and field operations to guarantee consistent in‑store execution.
• Coordinate schedules, resources, and workflows to optimize operational efficiency.
• Monitor real‑time reports, analyze operational data, and lead iterative improvement cycles.
• Support training initiatives, coaching field staff and providing performance feedback.
• Maintain clear communication protocols between HQ, management, and field teams.
• Ensure effective use of technology tools and reporting systems.
• Collaborate with stakeholders to inform strategic decision‑making and improve retail performance.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain or related field (or equivalent experience).
• Proven experience in retail or field operations, preferably in the Middle East.
• Strong analytical and data interpretation skills.
• Excellent communication, coordination and leadership abilities.
• Detail‑oriented with strong organizational and time‑management capabilities.

Required skills

• Proficiency with digital tools and platforms for field reporting, communication, and project management.
• Strong analytical and data interpretation abilities.