Call Center Agent

About the role

SOS HR Solutions is hiring a full-time Call Center Agent in Al Kuwait. The agent handles customer calls, answers enquiries and resolves complaints while meeting daily and monthly call-handling and customer service targets.

Key responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer inquiries and give accurate information about products and services.
• Address customer complaints and resolve issues in a timely manner.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records of customer interactions and update information in the system.
• Escalate complex issues to the concerned department when required.
• Meet daily and monthly call handling and customer service targets.

Required profile

• Previous experience in a call center or customer service role is preferred.
• Fluency in English; Arabic is an added advantage.
• Ability to work under pressure and meet targets.

Required skills

• Good communication and interpersonal skills.
• Basic computer skills and familiarity with MS Office.
• Good problem-solving skills and a customer-focused approach.