Front Office Supervisor

About the role

The Front Office Supervisor leads the daily operations of the front office, ensuring that service standards are consistently met and that every guest enjoys a seamless, memorable experience from arrival through departure.

Key responsibilities

• Lead and supervise the front office team, guaranteeing friendly and engaging service.
• Handle guest concerns promptly, coordinating with relevant departments to resolve issues.
• Monitor service standards and ensure they align with brand expectations.
• Communicate daily priorities to staff to personalize guest service.

Required profile

• Service‑focused personality.
• Previous experience in a similar leadership role (preferred).
• Strong interpersonal and problem‑solving abilities, leading by example.

Required skills

• Proficiency with Opera PMS or a comparable property management system.

What we offer

• Employee benefit card with discounted rates across Accor hotels worldwide.
• Learning programs through Accor Academies.
• Opportunities for career development within the property and globally.
• Participation in corporate social responsibility initiatives such as Planet 21.