Patient Experience Coordinator

About the role

The Patient Experience Coordinator works within the Patient Experience department, supporting patients and their families through daily patient rounds in both inpatient and outpatient areas. The role requires fluent Arabic and English and focuses on warm, empathetic interactions and timely handling of patient feedback.

Key responsibilities

• Welcome patients and visitors by greeting, guiding and assisting them.
• Carry out daily patient rounds checking comfort and satisfaction.
• Respond to non-medical requests and inquiries.
• Record complaints and ensure timely follow-up.
• Handle patient calls, emails and inquiries.
• Work with hospital teams to improve patient experiences.

Required profile

• High school diploma or an Associate Degree in a relevant field.
• 1-3 years of patient-facing, hospitality or customer service experience; healthcare experience preferred.
• Fluency in Arabic and English, written and spoken.
• Understanding of patient rights and customer service standards.

Required skills

• Familiarity with Microsoft Office applications and basic system navigation.
• Strong interpersonal and problem-solving skills.
• Client focus, emotional intelligence, teamwork and adaptability.