Policies & Procedures Manager

About the role

Mohammed Abdulmohsin Al-Kharafi & Sons WLL (MAK), a Grade A international construction contractor based in Kuwait, is hiring a full-time, on-site Policies & Procedures Manager in Al Asimah. The manager owns the full lifecycle of the company's internal documentation: drafting, reviewing, approving, distributing, updating and retiring policies and procedures, so that every department works from clear, approved and current documents that meet internal standards, legal requirements and industry best practice. Hands-on experience building or owning a policies and procedures framework is required.

Key responsibilities

• Establish and maintain the policy framework, including document hierarchy, templates, numbering and version control.
• Map business processes and work with department heads to identify gaps, overlaps and conflicts.
• Draft and revise policies, procedures, work instructions and forms in Arabic and English.
• Align documents with the Delegation of Authority, RACI matrices, the organizational structure and ERP workflows.
• Manage the review and approval path with Legal, Finance, HR, Procurement, Risk, Internal Audit and HSE.
• Maintain a centralized, searchable repository and a periodic review schedule.
• Deliver training and briefings to support adoption of new and updated policies.
• Monitor adherence through reviews and audits, manage exceptions and close document-related audit findings.
• Report to senior management on document status, compliance and priorities, and propose improvements to efficiency and risk management.

Required profile

• MBA, or a Bachelor's degree in Business Administration, Law, Engineering, Management or a related field.
• 8+ years in policies and procedures, governance, process excellence, quality or compliance, including at least 3 years leading a team or an enterprise-wide program.
• Proven record of building or restructuring a company-wide policies and procedures framework, beyond a single function.
• Excellent written Arabic and English, able to turn complex operations into clear, practical documents.
• Experience in compliance, risk assessment and internal controls.
• Ability to facilitate workshops and influence stakeholders without direct authority.

Required skills

• Strong process mapping skills (BPMN or similar) and experience with RACI matrices and Delegation of Authority.
• Preferred: experience in contracting, engineering or large industrial companies, ideally in the GCC; alignment of procedures with an ERP such as SAP; knowledge of local regulations and tender requirements; certifications such as CBPP, Lean Six Sigma, ISO 9001 Lead Auditor, CIA, CRMA or GRCP; familiarity with document management systems such as SharePoint.