Senior IT Services Specialist

About the role

The Manager, IT Services, provides strategic and operational leadership for IT services across Precision Drilling’s Middle East operations, ensuring reliable technology infrastructure, cybersecurity, vendor management, and project delivery. This role works closely with regional business leaders, vendors, and global IT teams to deliver technology solutions that support business performance and operational excellence.

Key responsibilities

• Serve as the primary IT contact for Middle East operations, handling incidents, service requests, and escalations.
• Manage regional IT infrastructure, networks, end‑user technology, field systems, and connectivity to support reliable business operations.
• Implement and maintain cybersecurity standards, access controls, software licensing compliance, and IT governance requirements.
• Lead relationships with vendors, telecommunications providers, and service partners while overseeing IT assets, procurement, and lifecycle management.
• Partner with business leaders and global IT teams to deliver technology projects, infrastructure upgrades, budgeting initiatives, and continuous service improvements.

Required profile

• Degree or diploma in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 3 + years experience in IT infrastructure, operations, or technical support, including experience leading teams, vendors, projects, or cross‑functional initiatives.
• Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management.
• Experience managing third‑party vendors and telecommunications providers; exposure to SAP, ServiceNow, ITIL, or relevant technical certifications is an asset.
• Strong leadership, communication, problem‑solving, and customer‑service skills with the ability to manage competing priorities and build relationships across technical and business teams.

Required skills

• Microsoft 365
• Networking
• Endpoint management
• Cybersecurity
• Identity and access management
• IT service management
• SAP (exposure)
• ServiceNow (exposure)
• ITIL (exposure)