Customer Service Specialist

About the role

We are looking for an on‑site Customer Service Specialist to join our team in Kuwait City on a contract basis. You will be the first point of contact for our marketplace users, handling inquiries and resolving issues to ensure a smooth and satisfying experience.

Key responsibilities

• Respond to customer questions and concerns via phone, email and other communication channels.
• Diagnose problems, provide solutions and follow up to guarantee issue resolution.
• Maintain accurate records of interactions and update the support system.
• Apply professional etiquette and clear communication in all customer contacts.
• Identify recurring issues and suggest improvements to support processes.

Required profile

• High school diploma or equivalent; customer‑service certifications are a plus.
• Fluent in written and spoken English; Arabic language skills are an advantage.
• Strong attention to detail and ability to work independently.
• Previous experience in a customer‑service environment is beneficial but not mandatory.

Required skills

What we offer

• Contract position with a dynamic, community‑focused marketplace.
• Opportunity to develop your customer‑service expertise in a fast‑growing environment.
• Collaborative on‑site team in Kuwait City.