Assistant Operations Supervisor (Food & Beverage Management)
KUWAIT JOBS HERE · Koweït
وصف الوظيفة
About the role
We are looking for an Assistant Operations Supervisor to support the daily management of our Food & Beverage division in Kuwait. The role ensures seamless coordination between kitchen, dispatch and delivery teams while upholding high standards of quality, safety and customer satisfaction.
Key responsibilities
- Supervise daily food and beverage operations, monitoring order flow and service quality.
- Coordinate activities between kitchen staff, dispatch personnel and delivery drivers.
- Track and evaluate staff performance, providing guidance to drivers and kitchen crew.
- Guarantee timely preparation and delivery of orders.
- Maintain hygiene, safety and food quality standards in all operational areas.
- Address customer complaints and resolve operational issues promptly.
- Track key performance indicators and compile daily/weekly operational reports.
- Identify and implement process improvements to increase efficiency and reduce delays.
Required profile
- 3–5 years of experience in food delivery or restaurant operations.
- Strong knowledge of restaurant and delivery workflows.
- Proven experience managing teams of drivers, kitchen staff and supervisors.
- Familiarity with delivery platforms such as Talabat.
- Knowledge of ERP systems, preferably Odoo.
- Excellent communication skills in English and Arabic.
- Ability to work effectively under pressure in a fast‑paced environment.
Required skills
- Odoo (ERP system)
- Talabat or similar delivery platform
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KUWAIT JOBS HERE
Koweït