Call Center Agent
United Real Estate Company (URC)
Job description
About the role
We are looking for a Call Center Agent to handle inbound and outbound calls, provide accurate solutions, and maintain strong customer relationships while supporting the company's reputation.
Key responsibilities
- Handle inbound and outbound calls, identifying customer needs and providing satisfactory answers.
- Contact existing and potential customers to inform them about new products, services, and policies.
- De‑escalate dissatisfied customers, offering patient assistance and support.
- Document all interactions and tickets in the CRM system and keep customer information up to date.
- Collaborate with the call center supervisor and other agents to improve service and follow the provided script.
Required profile
- High school diploma or secretarial certification.
- Strong written and spoken English and Arabic skills.
- At least 1 year of experience as a call center agent.
- Previous experience using a CRM system.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Kuwait.
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 10 hours ago
Expires 1 month from now
4 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
United Real Estate Company (URC)
Related job offers
-
Agent(e) Centre d'Appels Bilingue (Anglais/Arabe) – CDI
SmartPet Company Kuwait -
Call Center Manager – Omnichannel Operations
Private Company Koweït et périphérie -
Call Center Representative
V-Thru -
Merchant Experience Consultant
Tap Payments Salmiya -
Call Center Representative – Customer Service
SRVME APP