Call Center Representative

V-Thru

New

🇬🇧 English

Job description

About the role

We are looking for a Call Center Representative to handle inbound calls and live‑chat inquiries, providing accurate information and resolving customer issues in line with company policies.

Key responsibilities

Answer incoming telephone calls and live‑chat messages, obtaining client information.
Explain procedures, answer questions and provide relevant information to clients.
Document call details and maintain call logs according to standard operating procedures.
Identify, research and resolve customer complaints using appropriate software.
Report equipment problems and recommend improvements to maintain quality standards.

Required profile

Strong verbal communication and phone etiquette.
Excellent listening, attention to detail and professionalism.
Ability to multitask and handle stressful situations appropriately.
Customer‑focused mindset with solid data‑entry and typing skills.

Questions fréquentes

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Published 21 hours ago

Expires 1 month from now

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