Client Relations Officer
Zad · Koweït et périphérie
Job description
About the role
The Client Relations Officer will work on‑site at ZAD’s call centre in the Kuwait City Metropolitan Area. This full‑time position involves handling both inbound and outbound calls, addressing client inquiries, and ensuring a high level of customer satisfaction through clear communication and effective service delivery.
Key responsibilities
- Manage client relationships and maintain accurate records of interactions.
- Handle inbound calls, respond to client questions, and provide information about ZAD’s services.
- Make outbound calls for follow‑up, feedback collection, and issue resolution.
- Identify and resolve client issues promptly, escalating when necessary.
- Maintain service quality standards and meet daily call targets.
Required profile
- Fluent in the local accent required for effective client communication.
- Available to work rotating shifts; only morning shift is offered to female candidates.
- Full‑time availability, five days a week, eight hours per day.
- Strong interpersonal skills and a customer‑focused attitude.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Kuwait.
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 20 hours ago
Expires 1 month from now
9 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Zad
Koweït et périphérie
Related job offers
-
Cards Telesales Specialist – Credit Card Sales (Kuwait)
Tein Technology Koweït et périphérie -
Cards Telesales Agent (On-site, 12-month contract)
Tein Technology Koweït et périphérie -
Contact Center Agent
Gulf Bank Koweït et périphérie -
Customer Service Manager – Remote
Fiorito Koweït -
Call Center Agent – Customer Service
United Real Estate Company (URC) Koweït