Customer Service Agent

About the role

We are seeking a proactive Customer Service Agent to join Mastara’s team in Sabhan. The role focuses on managing client communications, maintaining accurate CRM data, and ensuring a seamless, positive experience for our customers.

Key responsibilities

• Manage and update client data in the CRM system.
• Follow up with clients via phone, WhatsApp, email and other channels.
• Respond to inquiries, providing accurate information about products and services.
• Track leads and support the sales team in converting inquiries into opportunities.
• Schedule and coordinate client appointments and follow‑up activities.
• Maintain accurate records of client interactions.
• Monitor pending requests and ensure timely responses.
• Coordinate with sales and operations to resolve client issues.
• Prepare regular reports on CRM activities and follow‑ups.

Required profile

• Organized with strong time‑management abilities.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.

Required skills

• Experience with CRM systems.
• Proficiency in using computers.
• Fluent in Arabic and English.

What we offer

• Competitive salary.
• Performance‑based incentives.
• Professional development and training opportunities.
• Supportive and collaborative work environment.