Call Center Supervisor
Employeur non precise · Al Kuwait
Job description
About the role
The Call Center Supervisor role at a reputable medical hospital in Al Kuwait oversees a team of agents to ensure patient inquiries are handled with care, professionalism, and efficiency.
Key responsibilities
- Oversee daily call center operations, ensuring prompt and accurate patient inquiry handling.
- Train, mentor, and provide feedback to agents to improve performance.
- Develop and implement policies and procedures to enhance efficiency and patient experience while ensuring regulatory compliance.
- Monitor call quality, analyze data, and present findings to management.
- Manage scheduling and staffing to maintain optimal coverage during peak times.
Required profile
- Exceptional leadership and team‑motivation abilities.
- Strong verbal and written communication skills.
- Knowledge of healthcare regulations and standards.
Required skills
- Proficiency with call center software.
- Experience using CRM systems.
Questions fréquentes
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Published 2 hours ago
Expires 2 weeks from now
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Employeur non precise
Al Kuwait
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