Call Center Representative

About the role

eden chocolatier, a premium chocolate brand focused on high-quality confectionery, is hiring a full-time, on-site Call Center Representative in Kuwait City. The representative handles inbound and outbound calls, answers customer questions about products, orders and services, and provides clear information on offerings and promotions.

Key responsibilities

• Resolve customer issues and process orders
• Document interactions in the system and maintain accurate records
• Follow call center protocols and escalate complex concerns when needed
• Support customer satisfaction initiatives and work with colleagues and other departments to give customers timely support

Required profile

• High school diploma or equivalent; previous call center or retail customer service experience preferred
• Ability to work on-site in Kuwait City and manage a high volume of calls
• Reliability, attention to detail and ability to work shifts, including weekends or holidays
• Proficiency in English; Arabic is an advantage

Required skills

• Customer service and customer support skills
• Basic computer literacy, including CRM systems, email and data entry
• Clear communication, active listening and a courteous phone manner