Contact Center Representative – Solutions

About the role

We are looking for a motivated Contact Center Representative to join the solutions team at stc in Kuwait. Working under the supervision of a Team Leader, you will provide on‑the‑ground support to the customer care function, handling and resolving customer and affiliate queries while meeting service level targets.

Key responsibilities

• Respond promptly to customer and affiliate inquiries, ensuring response time and resolution targets are met.
• Process customer transactions in line with service level agreements and keep customers informed of resolutions.
• Maintain up‑to‑date knowledge of stc’s products, services and solutions to deliver effective assistance.
• Follow company policies, guidelines and procedures to protect customer data confidentiality.
• Support the Team Leader in enhancing the overall customer experience.
• Cover shifts as directed and participate in regular team meetings.
• Perform any additional duties assigned by supervisors or managers.

Required profile

• High School Diploma or a two‑year diploma.
• Fair proficiency in English – spoken, listening and written.

Required skills