This job is no longer available
This job expired on 23/08/2026. It no longer accepts applications.
Customer Service Manager
KUWAIT JOBS HERE · Koweït
Job description
About the role
The Customer Service Manager will lead the customer support function across multiple delivery platforms and direct channels, ensuring high‑quality service and timely resolution of issues. The role involves overseeing both inbound and outbound interactions, monitoring key performance indicators, and driving continuous improvement in customer experience.
Key responsibilities
- Manage day‑to‑day customer support operations, monitoring response times, refunds and overall service quality.
- Handle customer complaints and escalations, producing regular satisfaction and performance reports.
- Train, coach and supervise customer service staff to maintain and raise performance standards.
- Coordinate with operations teams to identify gaps and implement enhancements that improve the overall customer journey.
- Ensure compliance with company policies and service level agreements across all support channels.
Required profile
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Kuwait.
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
KUWAIT JOBS HERE
Koweït
Related job offers
-
Customer Service Manager – Remote
Fiorito Koweït -
Call Center Agent – Customer Service
United Real Estate Company (URC) Koweït -
Call Center Representative – Customer Service
SRVME APP Koweït -
Call Center Representative – Customer Service
SRVME APP -
Customer Support Agent (Bilingual – Arabic & English)
bleems Kuwait City