Engagement Manager - Kuwait

About the role

Scale is hiring a founding Engagement Manager for Kuwait, within its Global Public Sector team, which builds custom AI applications for government, provides training data for research institutions and builds LLMs from scratch. You will establish deep customer and prospect relationships, identify opportunities to build custom AI applications, oversee execution and timelines, and partner with research institutions and organisations training people on AI and AI safety.

Key responsibilities

• Identify high-value use cases for custom LLMs within government entities
• Partner with clients to understand their problems and brainstorm how Scale can help
• Manage the long-term health of clients by spotting and addressing risks early
• Act as main point of contact for clients and triage their questions and issues
• Work with operational and engineering teams to track delivery and timelines
• Review, track and improve operational performance, with a focus on continuous improvement
• Brainstorm with research institutions building Arabic LLMs on how Scale can support them

Required profile

• 5+ years of total work experience, ideally in consulting or a technical program management role
• Experience at a consulting firm or leading tech company, preferably in Kuwait
• Proven track record in B2B client-facing roles and expanding client relationships
• Ability to understand APIs and the ML training lifecycle and build relationships with technical customers
• Excellent verbal and written communication, analytical and process-improvement capability
• Proficiency in reading, writing and speaking Arabic; Arabic is required