Front Desk & Operations Coordinator

About the role

WECO, a coworking space in the heart of Kuwait City, is looking for a friendly, organized, and proactive Front Desk & Operations Coordinator. You will be the first point of contact for members and visitors, handling inquiries, coordinating bookings, and delivering excellent customer service.

Key responsibilities

• Welcome members, clients and visitors, manage the front desk and respond promptly to calls, WhatsApp, emails and walk‑ins.
• Conduct workspace tours, explain private offices, hot desks, meeting rooms and event spaces, and recommend suitable packages.
• Follow up with prospective clients, track inquiries and sales leads, and support the conversion to rentals and bookings.
• Manage reservations, confirm arrangements and maintain accurate schedules to avoid conflicts.
• Maintain up‑to‑date records of clients, inquiries, tours, bookings and payments; process cash, KNET and online payments and issue receipts.
• Prepare regular reports on inquiries, tours, bookings, payments and sales follow‑ups.
• Monitor reception and shared area presentation, coordinating with cleaning and maintenance teams.
• Assist with social media updates and customer inquiries on Instagram, TikTok and LinkedIn when required.

Required profile

• At least one year of experience in reception, customer service, sales support, hospitality, coworking spaces, real estate or a similar role.
• Strong spoken and written communication skills in Arabic and English.
• Professional, welcoming personality with excellent customer service orientation.
• Ability to prioritize tasks, maintain attention to detail and work independently as well as collaboratively.
• Residency in Kuwait with a valid transferable residency.

Required skills

• Basic proficiency with email, Microsoft Office and digital record‑keeping.