Front Office Receptionist

About the role

We are looking for a professional and friendly Front Office Receptionist to join our AccorHotel property in Kuwait City. As the first point of contact for guests, you will help create a welcoming atmosphere and ensure smooth check‑in and check‑out experiences.

Key responsibilities

• Greet and welcome guests in a warm and professional manner.
• Perform efficient check‑in and check‑out procedures.
• Handle reservations, cancellations and modifications accurately.
• Respond to guest inquiries and provide information about hotel services and local attractions.
• Manage incoming calls and emails promptly and courteously.
• Process payments and maintain accurate financial records.
• Coordinate with other departments to fulfill guest requests and resolve issues.
• Ensure the reception area is clean, organized and presentable at all times.
• Assist with administrative tasks as needed.

Required profile

• Previous experience in a customer‑facing role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Fluency in English and Arabic; additional languages are a plus.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Flexibility to work in shifts, including evenings, weekends and holidays.

Required skills

• Basic computer skills and familiarity with hotel management software.
• Experience working with Opera or a related hotel management system.