Information Technology Specialist

About the role

TalentScript is recruiting on behalf of a Kuwait-based holding company that wants an experienced IT Specialist to oversee the operation, security and maintenance of technology systems across its head office and other locations. The role suits a hands-on professional with strong technical skills in access control, CCTV, telephony, networking and IT support.

Key responsibilities

• Maintain and troubleshoot access control systems, including biometric and facial recognition scanners, and manage user credentials and permissions.
• Support telephony systems, including VoIP, phone lines, call routing and mobile devices.
• Maintain and monitor CCTV cameras and recording systems, and protect surveillance data and footage.
• Manage backup and recovery processes, and regularly test and document disaster recovery plans.
• Provide first-level technical support for hardware, software, network, email and user account issues.
• Maintain and optimize network infrastructure, including routers, switches, Wi-Fi and internet connectivity.
• Implement IT security measures such as antivirus, firewalls and access controls, and address vulnerabilities proactively.
• Manage IT asset inventory, documentation and reporting.
• Coordinate with IT and access control vendors and track SLA compliance.
• Train employees on new systems, cybersecurity awareness and IT onboarding for new hires.
• Provide administrative support, including procurement, document control and coordinating high-level meetings and reporting packs.

Required profile

• Bachelor's degree in IT, Computer Engineering, Computer Science or a related field.
• 6+ years of experience in IT support, troubleshooting and systems maintenance.
• Hands-on experience with access control (biometrics, access points), telephony, CCTV and backup/recovery solutions.
• Preferred certifications such as CompTIA Network+, Security+, CCNA or MCSA.
• Strong problem-solving, communication and time-management skills, with a proactive, customer-centric approach.

Required skills

• Strong knowledge of hardware, networking and operating systems (Windows, macOS).
• Experience with Office 365 administration, firewalls, servers and ERP systems.