Operations Manager
techbizglobal · Kuwait City
Job description
About the role
TechBiz Global is seeking an Operations Manager to lead the daily operations of a client’s field service team in Kuwait City. This role will oversee scheduling, dispatch, fleet management, and quality assurance across multiple service departments.
Key responsibilities
- Establish and maintain business standards for accuracy, productivity and reliability.
- Supervise, mentor and evaluate Operations Supervisors and their field teams.
- Plan daily schedules, routes, job dispatching and resource allocation to maximise utilisation.
- Control operational budgets, inventory, fleet logistics and maintenance.
- Standardise SOPs, conduct audits and inspections to guarantee service quality.
- Handle emergency dispatches, key‑account escalations and monitor client CSAT scores.
Required profile
- Proven experience in field service operations such as pest control, HVAC, cleaning or similar.
- Strong background managing supervisors and multiple field teams.
- Experience setting KPIs, running performance reviews and identifying training needs.
- Knowledge of safety, regulatory and legal requirements.
Required skills
- Scheduling or field service management software
- Route planning and dispatching tools
- Budget and inventory management
- Fleet tracking and maintenance systems
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Published 2 hours ago
Expires 1 month from now
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techbizglobal
Kuwait City