Quality Audit & Inspection Specialist

About the role

The Quality Audit & Inspection Specialist conducts operational quality audits and safety inspections across dark stores, warehouses and last-mile delivery operations. The role ensures compliance with operational procedures, product handling and storage standards, food safety requirements where applicable and delivery service standards, identifies risks and process deviations, documents findings, coordinates corrective actions and drives continuous improvement across the fulfillment chain.

Key responsibilities

• Conduct regular quality audits and safety inspections of dark stores, warehouses and last-mile delivery operations.
• Inspect goods receiving, storage, inventory management, order picking, packing, dispatch and product handling, and monitor refrigerated, frozen and ambient storage conditions.
• Inspect last-mile delivery processes, including order handover, rider compliance, delivery handling and product condition on dispatch.
• Document audit findings, inspection results and operational abnormalities accurately.
• Carry out special audits and targeted inspections in response to recurring issues, incidents or business needs.
• Analyse findings, identify root causes and prepare reports on non-compliance, risks and improvement opportunities.
• Coordinate with warehouse, dark store and last-mile teams to implement corrective and preventive actions, follow up on them and verify effectiveness.
• Recommend improvements to processes, inspection procedures and quality standards.

Required profile

• Previous experience in retail operations, quality assurance, operational auditing, warehouse management or last-mile delivery.
• Good understanding of dark store and warehouse operations and last-mile delivery processes.
• Understanding of product characteristics and storage requirements for refrigerated, frozen and ambient goods.
• Valid driving licence and ability to travel between sites.
• Strong English communication, reporting and coordination skills.
• Integrity, attention to detail, independence and ability to manage multiple inspection activities.

Required skills

• Proficiency in inspection systems, audit checklists, reporting forms and standard office software.
• Strong analytical and problem-solving skills.