Senior Fraud Analyst

About the role

We are looking for an experienced Senior Fraud Analyst to join our team in Kuwait on a 12‑month fixed‑term contract. The role focuses on monitoring fraud detection systems, reviewing alerts, investigating suspicious activity and managing cases across banking products and digital channels. You will help balance fraud prevention with a positive customer experience while meeting regulatory requirements.

Key responsibilities

• Monitor fraud detection systems and review alerts across cards, digital banking, payments and account activities.
• Conduct detailed investigations into suspicious transactions and potential fraud cases.
• Analyse customer behaviour, transactional data and supporting evidence to assess fraud risk.
• Take appropriate actions such as customer contact, account restriction, escalation or case closure and document investigations in line with policies.
• Escalate complex or high‑risk cases to management and relevant stakeholders.
• Identify emerging fraud trends and provide feedback to rule‑writing and fraud strategy teams.
• Support law‑enforcement requests and internal audit requirements where applicable.
• Maintain service level agreements and productivity targets.

Required profile

• Proven experience in fraud monitoring and investigation within a banking or financial services environment.
• Strong understanding of fraud typologies including card fraud, account takeover, social engineering and mule accounts.
• Experience working with fraud detection and case management systems.
• Strong analytical and decision‑making skills with the ability to handle sensitive situations.
• Excellent documentation and reporting abilities and capacity to work in a fast‑paced environment with high alert volumes.

What we offer

• Competitive contract package.
• Opportunity to work within a dynamic banking fraud environment.
• Exposure to a broad range of fraud risk scenarios and cross‑functional collaboration.