Card Fraud Specialist (Techno-Functional) – FICO Falcon

About the role

We are recruiting a techno‑functional Card Fraud Operations Specialist to support a card fraud transformation programme with a leading financial institution. The role is hands‑on and delivery‑focused, centred on optimising fraud detection systems, tuning rules and thresholds, and strengthening card fraud operations end‑to‑end.

Key responsibilities

• Own and optimise fraud detection within FICO Falcon – writing and tuning rules, strategies, thresholds, custom variables, and scoring logic.
• Configure and tune detection strategies across the wider platform stack, including Cain and Korus.
• Analyse fraud patterns and chargeback trends to inform detection and prevention strategy.
• Manage and reduce fraud exposure across the card portfolio, including chargeback handling (Code 69) and MCV processes.
• Review and refine detection performance, balancing fraud capture against false‑positive and customer‑friction impact.
• Support the wider card fraud transformation programme, working with operations, risk, and technical stakeholders.
• Provide post‑implementation support and iterative tuning throughout the contract term.

Required profile

• Strong, hands‑on FICO Falcon experience – rule writing, threshold setting, strategy configuration, and model tuning in a live environment.
• 10‑12 years of experience in card fraud, with deep specialist expertise in card fraud operations.
• Working knowledge of Cain and Korus platforms.
• Strong command of chargeback processes, including Code 69 and MCV.
• Demonstrable experience in fraud system optimisation – configuring and tuning detection rules and thresholds in a live environment.
• Techno‑functional profile: able to work directly in fraud platforms while engaging business and operations stakeholders.
• Analytical rigour and a data‑led approach to fraud strategy and performance measurement.

Required skills

• FICO Falcon
• Cain
• Korus
• Fraud rule writing and threshold configuration
• Strategy configuration and model tuning
• Chargeback processes (Code 69, MCV)