Student Conduct Officer

About the role

The Student Conduct Officer at American International University (AIU) in Kuwait promotes a safe, respectful and supportive campus by administering the Student Code of Conduct and managing non-academic misconduct cases. The role focuses on student accountability, restorative practices, conflict resolution and personal and social-emotional development, and reports to the Manager - Student Well-Being and Care.

Key responsibilities

• Investigate alleged violations of the Student Code of Conduct, interview students and relevant parties, and coordinate hearings, disciplinary meetings, educational conferences and parent meetings
• Administer sanctions, educational interventions, no-contact directives and campus restrictions, and recommend and implement disciplinary actions within delegated authority
• Maintain confidential case records in the university's case management system (Maxient) and prepare case summaries and reports
• Receive and document student complaints, follow up on them and refer students to support services or medical professionals when needed
• Advise students, faculty, deans and staff on conduct policies and procedures, and help respond to crises and campus emergencies with Campus Security and the emergency response team
• Help update the Student Code of Conduct, the Student Handbook and related policies annually, and deliver training on conduct, conflict resolution, academic integrity and student rights
• Run awareness campaigns on campus safety and inclusion, and work with Academic Deans, Campus Security and other stakeholders

Required profile

• Excellent verbal and written communication in English and Arabic, with the ability to interpret sensitive information between the two languages
• Knowledge of student conduct procedures, investigations, hearings and sanctions, and understanding of restorative practices
• Strong conflict resolution, mediation, negotiation and de-escalation skills
• Ability to manage several complex cases, work varied hours including evenings and weekends, and uphold strict confidentiality

Required skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with electronic case management systems or similar platforms