Call Center Representative

About the role

We are seeking a motivated Call Center Representative to join our team. In this role you will interact with customers via phone, email, and chat, providing information, resolving issues, and supporting sales activities.

Key responsibilities

• Answer inbound customer calls and address inquiries professionally.
• Make outbound calls for follow‑ups, surveys, or sales pitches.
• Provide accurate information about services and process orders.
• Record customer interactions and details in the CRM system.
• Follow established procedures for handling escalations and complaints.
• Achieve targets for call volume, handling time, satisfaction and sales.
• Collaborate with teammates and supervisors to improve operations.
• Participate in training, team meetings and coaching sessions.
• Adhere to data privacy, security and compliance policies.

Required profile

• High school diploma or equivalent.
• Fluent in Arabic and English.
• Excellent communication and active listening abilities.
• Strong problem‑solving, time‑management and teamwork skills.
• Willingness to work flexible shifts.

Required skills

• Proficiency with Microsoft Office applications.
• Basic computer literacy.