Client Relations & Operations Coordinator

About the role

We are seeking a proactive, customer‑focused Client Relations & Operations Coordinator to join our coworking community in Kuwait City. The role combines front‑desk duties, member support, and sales assistance to ensure a welcoming environment and smooth daily operations.

Key responsibilities

• Welcome clients, members, guests, and visitors in a professional and friendly manner.
• Handle phone calls, WhatsApp messages, emails, online inquiries, and walk‑in clients.
• Conduct tours for potential clients and present WECO’s office options and facilities.
• Support the sales and rental of vacant office units.
• Maintain strong relationships with existing members and ensure client satisfaction.
• Promote WECO services such as meeting rooms, function hall, event spaces, and other facilities.
• Manage meeting‑room and facility bookings professionally.
• Update client records, inquiries, tours, bookings, and payment information accurately.
• Issue receipts and maintain proper payment documentation.
• Prepare and submit periodic reports on inquiries, tours, bookings, occupancy, sales leads, and client activity.
• Support WECO’s online presence on Instagram and TikTok.
• Coordinate with management and the maintenance team to ensure smooth daily operations.
• Perform any additional tasks assigned by the line manager.

Required profile

• Minimum 2 years of experience in client relations, sales, front desk, hospitality, real‑estate operations, coworking spaces, or a similar role.
• Excellent customer service and sales abilities.
• Strong communication skills in English and Arabic.
• Professional communication style with a positive attitude.
• Ability to conduct tours and confidently present services.
• Good multitasking, time‑management, and organizational skills.
• Calm, polite, and patient when handling clients or stressful situations.
• Good computer skills with the ability to prepare reports.
• Diploma or Bachelor’s degree preferred.
• Valid transferable visa in Kuwait.

Required skills