Guest Services Assistant – Spa

About the role

The Guest Services Assistant will be the first point of contact for guests at the award‑winning Talise Spa, delivering courteous and professional service while promoting the spa’s facilities and treatments.

Key responsibilities

• Welcome guests, explain and upsell spa facilities and services.
• Answer telephone calls within three rings, handling guest inquiries with patience and etiquette.
• Direct guests to treatment areas and ensure they are connected with the appropriate service staff.
• Schedule spa reservations and coordinate staff schedules to guarantee prompt service.
• Perform administrative duties such as filing, inventory management of products, and other support tasks.
• Report any problems or complaints, logging them and communicating via logbook or staff meetings.
• Liaise with related departments to confirm reservations, process engineering requests, and maintain cleanliness.

Required profile

• Ability to provide courteous and professional service at all times.
• Strong communication skills for greeting guests and handling phone calls.
• Attention to detail in scheduling, inventory, and reporting.

Required skills