Reservations Agent

About the role

The Reservations Agent is the first point of contact for guests who wish to book rooms. You will deliver excellent customer service, guide guests through the booking process, and ensure reservations are handled accurately and efficiently.

Key responsibilities

• Assist guests in making room reservations via phone, email, and online platforms.
• Provide information on room availability, rates, and hotel amenities.
• Process reservations accurately and efficiently.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations based on guest preferences.
• Promote special offers, packages, and discounts.
• Maintain up‑to‑date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to manage room inventory.
• Assist with group reservations as needed.
• Uphold a high standard of customer service and professionalism.
• Participate in ongoing training to improve reservation skills.
• Operate in a safe and environmentally friendly manner.
• Adhere to the company’s environmental, health, and safety policies.

Required profile

• Excellent customer‑service orientation.
• Strong communication skills across phone, email, and online channels.
• Attention to detail when verifying guest information and payments.
• Ability to promote offers and recommend suitable options.
• Professionalism and adherence to health, safety, and environmental standards.
• Willingness to collaborate with the team and participate in training.

Required skills