Teller – Business Support & Operations

About the role

We are seeking a diligent Teller to join our Business Support and Operations team. The role involves handling all counter transactions accurately, providing excellent customer service, and maintaining strict cash control standards.

Key responsibilities

• Process all counter transactions swiftly and accurately following established procedures.
• Reduce customer wait and service times through efficient transaction handling.
• Manage customer expectations for each interaction.
• Ensure zero cash differences by carefully processing cash transactions and delivering cash to customers.
• Remain vigilant for potential fraud and risks, reporting any suspicious activity to a supervisor.
• Maintain zero cash shortages or excesses at both the counter and ATMs.
• Investigate and resolve any discrepancies in cash balancing and reconciliation.
• Adhere to all policies and processes to achieve an acceptable risk rating for the counter area.

Required profile

• 1-3 years of experience handling cash-related functions.
• Strong attention to detail and ability to work under pressure.
• Good communication and interpersonal skills.
• Ability to follow standard procedures and seek guidance when needed.

Required skills