Team Leader - Indoor Sales

About the role

The Team Leader – Indoor Sales will drive dealership sales operations by managing showroom sales teams, achieving revenue and volume targets, and enhancing the customer experience across assigned brands and channels.

Key responsibilities

• Lead daily dealership sales activities across the showroom and designated sales channels.
• Achieve vehicle sales revenue, gross profit, volume targets and KPI objectives.
• Motivate and manage sales executives to maximise productivity and conversion rates.
• Monitor the sales pipeline, bookings, deliveries and conversion performance.
• Build strong customer relationships to improve retention and repeat business.
• Support brand campaigns, product launches and showroom promotional activities.
• Identify new business opportunities, including fleet and corporate accounts.
• Coordinate financing solutions with banks, leasing, rental and after‑sales teams.
• Maintain optimal stock display, demo vehicle readiness and showroom presentation standards.
• Track competitor activity, pricing trends and customer feedback.
• Ensure accurate quotations, booking documentation and hand‑over processes.
• Maintain CRM discipline, accurate customer records and sales reporting.
• Coach team members on product knowledge, sales skills and customer experience standards.
• Ensure compliance with pricing approvals, commercial policies and company procedures.
• Prepare daily, weekly and monthly sales performance reports and resolve customer issues.
• Support ISO‑based IMS requirements and promote safety, environmental awareness and continuous improvement.

Required profile

• Proven experience leading showroom or dealership sales teams.
• Strong track record of meeting or exceeding sales targets and KPIs.
• Ability to motivate staff, manage pipelines and drive customer acquisition.
• Excellent organisational skills for reporting, documentation and cross‑functional coordination.
• Commitment to compliance with quality, environmental and health‑safety standards.

Required skills

• CRM systems