Branch Supervisor - Oriental Perfumes

About the role

We are seeking an experienced Branch Supervisor to lead our Oriental Perfumes store. The role involves overseeing daily operations, guiding a sales team, and ensuring an exceptional in‑store experience for customers who appreciate oud, musk, bakhoor and other fragrance products.

Key responsibilities

• Supervise daily branch operations to maintain smooth store performance.
• Lead, motivate and support the sales team in achieving individual and branch targets.
• Deliver high‑standard customer service and manage inquiries, feedback and complaints.
• Provide expert guidance on Oriental perfumes, oud, musk, bakhoor and fragrance layering.
• Monitor sales performance, stock availability, replenishment, merchandising and product presentation.
• Ensure compliance with company policies, procedures and operational standards.
• Support staff scheduling, attendance, training and performance follow‑up.
• Prepare and communicate regular sales and operational updates to management.

Required profile

• Previous experience in perfume, fragrance, beauty or luxury retail, preferably in a supervisory role.
• Strong knowledge of Oriental fragrances and perfume products.
• Proven track record of achieving retail sales targets.
• Strong leadership and team‑management abilities.
• Excellent communication and customer service skills.
• Good understanding of store operations, inventory and merchandising.
• Arabic and English language skills are preferred.

Required skills