Customer Service Manager

Haven

New

Mid 🇬🇧 English

Microsoft Office

Job description

About the role

Haven Chocolate is looking for an experienced Customer Service Manager to lead and develop its Customer Service team, ensuring high service standards and customer satisfaction.

Key responsibilities

Lead, supervise, and develop the Customer Service team.
Ensure high service standards and customer satisfaction.
Manage customer complaints and resolve issues effectively.
Monitor performance indicators and prepare regular reports.
Develop and improve customer service policies and procedures.
Support sales growth by enhancing the overall customer experience.

Required profile

Minimum 3 years of experience in Customer Service Management.
Strong leadership, communication, and problem‑solving skills.
Ability to manage, motivate, and develop a team.
Experience in performance monitoring and reporting.
Proficiency in Microsoft Office and related systems.

Questions fréquentes

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Published 9 hours ago

Expires 1 month from now

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