Inside Sales Executive – FMCG

About the role

FoodVera International Trading Company, a Kuwait-based importer and distributor of international food brands supplying hotels, restaurants, cafés, supermarkets, wholesalers and grocery stores, is hiring an office-based Inside Sales Executive. The role grows the customer base without going into the field: handling inquiries, finding and following up leads, sending catalogues and quotations and turning interest into orders. You will work closely with the field sales and key account team and report to the Sales Manager.

Key responsibilities

• Answer customer inquiries by phone, WhatsApp and email, and send catalogues, price lists and quotations promptly
• Find new leads from the office by researching and contacting restaurants, cafés, hotels, caterers, supermarkets, groceries and wholesalers
• Follow up every lead and quotation until it becomes an order, and keep the sales pipeline up to date
• Take orders, enter them in the ERP, and coordinate delivery with the warehouse and logistics team
• Win back inactive customers and introduce new products, promotions and launches to existing accounts
• Book appointments, tastings and sample deliveries for the field sales team
• Handle customer feedback, complaints and returns, and escalate when needed
• Support the accounts team with customer statements and payment follow-ups
• Keep customer records accurate and prepare weekly sales activity reports in Excel

Required profile

• 2+ years in inside sales, telesales or sales coordination, ideally in FMCG or food distribution
• Good knowledge of the Kuwait food market; an existing network of HoReCa, retail or wholesale buyers is a strong advantage
• Fluent English; Arabic is a strong advantage, Hindi/Urdu a plus
• Bachelor's degree preferred
• Currently in Kuwait with a transferable residency

Required skills

• Strong Excel skills (lookups, pivot tables, filters) and professional email writing
• Confident on the phone, persuasive and persistent with follow-ups
• Well organised, able to manage many leads, quotations and orders at once
• Experience with an ERP or CRM; Odoo is a plus

What we offer

• Competitive salary plus sales incentives
• Office-based role with no field work
• A growing portfolio of international food brands to sell
• Room to grow with an expanding company