Service Technician – Field Service

About the role

Otis is seeking an experienced Service Technician to perform planned and unplanned maintenance on elevators and escalators, ensuring safe and efficient operation.

Key responsibilities

• Perform adjustments, repairs, and corrective maintenance, troubleshooting mechanical, electrical, and operational faults.
• Attend call‑backs promptly, conduct fault finding, root‑cause analysis, and implement corrective actions to improve reliability.
• Monitor units with high call‑back rates, identify underlying issues, and recommend preventive measures.
• Document all activities accurately, including timesheets, log cards, and safety forms.
• Support junior mechanics and maintain professional communication with customers.

Required profile

• ITI/Diploma in Electrical or Mechanical engineering or B.Tech.
• 5–8 years of experience in the elevator and escalator industry.
• Strong knowledge of elevator and escalator systems, components, and safety regulations.

Required skills

• Mechanical and electrical troubleshooting of elevator/escalator equipment.
• Root‑cause analysis and corrective maintenance.
• Understanding of safety procedures and PPE standards.