Application Specialist

About the role

We are looking for an experienced Application Specialist to join our restaurant management team. In this role you will ensure our IT applications support smooth restaurant operations, improve workflow efficiency, and enhance customer satisfaction.

Key responsibilities

• Manage and optimise restaurant‑specific IT applications.
• Collaborate with multiple departments to identify and assess application needs.
• Provide technical support and training to end‑users.
• Troubleshoot and resolve application issues promptly.
• Test, implement, and monitor application updates and new features.
• Collect user feedback and monitor performance for continuous improvement.
• Document processes and create user manuals.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• 3‑5 years of experience in application support or management.
• Strong understanding of IT applications within the restaurant industry.
• Excellent communication and interpersonal skills.
• Proactive problem‑solving attitude and ability to work in a team.

Required skills

• Application support
• Technical troubleshooting
• User training
• Software integration
• Documentation
• Performance monitoring