Collection Agent

About the role

We are looking for a proactive Collection Agent to manage the follow‑up and timely recovery of receivables for our normal portfolio. The role involves daily interaction with customers, both by phone and in‑person, to ensure payments are received and issues are resolved.

Key responsibilities

• Make daily telephone calls to overdue customers.
• Coordinate with the Team Leader to send SMS notifications as needed.
• Escalate and highlight payment issues to the Team Leader for resolution.
• Conduct field visits to deliver warning letters at customers’ homes or workplaces.
• Send faxes to customers’ workplaces when required.
• Record follow‑up notes on customer payments.
• Respond to customer queries promptly.
• Research and obtain new customer contact information for system updates.
• Maintain confidentiality of the customer database.
• Communicate daily with customers across all categories.
• Identify high‑risk cases and share details with the Team Leader.
• Update daily payment status of customers.
• Promote a positive team spirit among colleagues.
• Prepare and manage all collection and follow‑up activities.

Required profile

• Good team player with strong communication abilities.
• Familiar with locations throughout Kuwait to facilitate on‑site visits.
• Strong research and investigative skills to locate individuals.
• Ability to work under pressure and meet collection targets.
• Effective negotiation and customer handling skills.

Required skills