Head Therapist

About the role

The Head Therapist leads the beauty therapist team within a Hilton property, ensuring an outstanding guest and member experience while meeting sales objectives. This role combines hands‑on treatment delivery with team management, customer feedback handling, and compliance with health and safety standards.

Key responsibilities

• Manage and perform beauty treatments, keeping the team updated on the latest procedures, legislation and company standards.
• Oversee client interactions, including bookings, payments and consultation documentation.
• Drive the team to achieve sales targets set by the Club Manager and ensure accurate sales recording.
• Maintain compliance with health, safety, COSHH, hotel security, fire and other regulatory requirements.
• Handle customer feedback, escalating issues or compliments to support continuous improvement.

Required profile

• Proven experience as a Beauty Therapist with current qualifications.
• Positive attitude, excellent communication and grooming standards.
• Flexibility to adapt to varying work situations and ability to work independently or within a team.
• Experience managing a personal diary and supervising a beauty therapist team is advantageous.

Required skills