Housekeeping Coordinator

About the role

The Housekeeping Coordinator serves as the communication hub between the housekeeping department and all other hotel areas. This role ensures that guest requests, internal messages, and operational issues are recorded, routed, and resolved efficiently to maintain a high standard of service.

Key responsibilities

• Safeguard, record, and collect all keys and pagers in the Housekeeping Office.
• Answer telephone calls following hotel standards, log requests and messages, and forward them to the appropriate parties.
• Receive, record, store, and manage Lost and Found items, handling claims according to established procedures.
• Update and print Opera system reports on room discrepancies, and distribute copies to Accounts and Reception.
• Compile monthly attendance sheets for payroll and submit them to the Finance Department.
• Maintain cleanliness and organization of the Housekeeping Office, filing records and reports per guidelines.
• Communicate maintenance issues and service requests to related departments to ensure seamless operations.
• Manage ‘Do Not Disturb’ rooms, make service calls to guests, and handle babysitting requests in line with hotel standards.
• Monitor office supplies, housekeeping forms, and First Aid box items, placing orders when stock is low.
• Uphold environmental, health, and safety standards in accordance with company policies.

Required profile

• Strong organizational and record‑keeping abilities.
• Excellent telephone etiquette and clear written communication.
• Attention to detail when handling keys, pagers, and lost‑and‑found items.
• Ability to work collaboratively with multiple hotel departments.
• Knowledge of health, safety, and environmental procedures within a hospitality setting.

Required skills

• Proficiency with the Opera Property Management System.