Reservations Agent – Arabic Speaker

About the role

The Reservations Agent (Arabic Speaker) will handle all reservation enquiries for our hotel in Kuwait City, ensuring guests receive accurate information and a smooth booking experience. This full‑time position requires fluent Arabic and English communication and a customer‑focused attitude.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs, verify room availability and rates, and explain guarantee, special rate and cancellation policies.
• Enter reservation data accurately into the hotel reservation system, including special codes for complimentary rooms, employee discounts and travel‑agent rates.
• Document and accommodate special requests, answer questions about hotel facilities and services, and follow sales techniques to maximize revenue.
• Escalate guest concerns according to established procedures and maintain confidentiality of guest and company information.
• Provide courteous telephone etiquette and uphold professional appearance standards.

Required profile

• High school diploma or equivalent (G.E.D.).
• Fluent in Arabic and English, both spoken and written.
• No prior experience required; ability to learn reservation procedures quickly.
• Ability to lift, carry, push or pull objects up to 10 lb without assistance.

Required skills