Restaurant Reservation Agent

About the role

Join Hilton’s Hotels team as a Restaurant Reservation Agent and become the first point of contact for guests seeking dining experiences. You will create memorable stays by handling reservation inquiries with warmth, professionalism, and a genuine passion for hospitality.

Key responsibilities

• Provide exceptional customer service by responding promptly and courteously to guest and team member inquiries.
• Secure restaurant bookings, converting inquiries into confirmed reservations while managing special requests.
• Maintain meticulous records of all reservations, including guest details, contact information, and any special accommodations.
• Utilize proactive selling techniques to promote special menus, events, and dining experiences, maximizing restaurant revenue.

Required profile

• A passion for delivering hospitality that brightens guests’ days.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire colleagues.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in every interaction.

Required skills