Shift Supervisor – Restaurant Operations

About the role

The Shift Supervisor is a full‑time, on‑site position at Cantina, an Italian restaurant located in Al Asimah, Kuwait. You will lead the front‑of‑house team during assigned shifts, ensuring smooth service, guest satisfaction, and adherence to the restaurant’s high standards.

Key responsibilities

• Oversee day‑to‑day restaurant operations during your shift, coordinating with the kitchen and managing the front‑of‑house team.
• Monitor guest satisfaction, address concerns promptly, and maintain a steady flow of table turns and reservations.
• Conduct shift handovers, train and coach team members, and enforce company policies, safety, and hygiene regulations.
• Support inventory checks, cash handling, and basic reporting tasks.
• Foster a disciplined, professional, and accountable team culture.

Required profile

• Experience in restaurant or hospitality operations, preferably in a high‑end or premium dining environment.
• Strong people‑management abilities, including scheduling, on‑shift coaching, performance feedback, and conflict resolution.
• Excellent customer service and communication skills, with the ability to stay calm under pressure.
• Commitment to food safety, hygiene, and workplace health and safety standards.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficiency in English; Arabic is a plus.

Required skills

• Cash handling
• Point‑of‑sale (POS) systems