Call Center Agent

Alghanim Industries

New

🇬🇧 English

SAP CRM Data entry

Job description

About the role

Alghanim Industries is looking for a Call Center Agent to handle inbound and outbound calls. Inbound calls are processed by creating service orders, leads and customer complaints in SAP CRM, while outbound calls are used to promote Engineering products.

Key responsibilities

Handle all types of customers with the same level of professionalism, including stressed, angry or confused callers.
Follow telephone etiquette and use questioning and listening skills to keep communication effective.
Classify incoming calls and route them correctly: maintenance calls (service orders or order status), complaints (customer complaint in CRM) and enquiries (product information and lead creation).
Maintain accurate customer information through data entry.
Manage callbacks, disconnects, transfers, messages and holds.
Deliver knowledge of products and services and make outbound calls to promote Engineering products.

Required profile

Good verbal communication, listening and people skills.
Customer focus and attention to detail.
Data entry and multi-tasking abilities.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Alghanim Industries.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Source : ats:successfactors

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Published 2 hours ago

Expires 1 month from now

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