IT Service Desk Analyst L1
Unkown
Job description
About the role
A customer-focused IT support professional is needed to help employees resolve everyday technical issues. The role is based in Kuwait and requires transferable residency.
Key responsibilities
- Log, prioritize and troubleshoot IT tickets.
- Support Windows, Microsoft 365, computers, printers and basic network issues.
- Escalate complex issues to specialist teams and follow up until resolved.
- Keep users informed and maintain accurate ticket records, support guides and asset details.
- Follow ITIL processes, agreed service targets and IT security procedures.
Required profile
- Fluent spoken and written Arabic and English (mandatory).
- ITIL 4 Foundation certification (required).
- 1-3 years of experience in IT help desk or first-line support.
- IT degree, diploma or equivalent practical experience.
- Transferable residency in Kuwait.
Required skills
- Familiarity with ticketing systems and basic account and access support.
- Strong communication, customer service and troubleshooting skills.
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Published 1 day ago
Expires 1 month from now
5 views · 0 interested
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